Matt McClellan
Medical Management Done Right: Why the Treatment Phase is Where Case Value is Won or Lost
May 21, 2026 ||
In personal injury, the treatment phase is where most case value is built or lost. Gaps in care, missed appointments, slow medical records, and inconsistent client follow-through all chip away at what a case is actually worth by the time you negotiate.
In this session, Matt McClellan, Co-Founder of Hona, breaks down what high-performing PI firms do differently to manage the medical side of a case so demand letters land harder, settlements come in higher, and case managers stop drowning in follow-ups.
What you'll learn:
- The handful of treatment phase moments that move the case value the most
- How to keep clients consistent with treatment without 30 phone calls a week
- A practical approach to medical record requests that keeps pace with care
- How top firms are using systems and automation to compress time to settlement
Whether you're a solo PI attorney or running a multi-office firm, you'll leave with practical plays you can put to work on Monday morning.
If you can't attend Live, Watch On Demand